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NOTE: All returns are refunded.  All items with prices ending in $ .96, .97, and .98 are considered Final Sale and cannot be returned.

If you are unhappy with your purchase or would like to return your items to receive credit, please send your item(s) back to our Return Address in accordance with the following Return Policy:

·         Items must be sent back within 14 days of the delivery date.

·         Items must be unworn, unwashed, and have original tags attached.

·         Items must be free of stains, makeup, deodorant, perfume, or body odor.

·         Bodysuits, swimwear, and undergarments are non-returnable.

·         Beauty products, cosmetics, and accessories are non-returnable.

·         She’s a 10 Personal Style Boutique reserves the right to apply a 50% restocking fee for sale items.

·         Returns are processed within 3-5 business days after your item(s) are received.

·         She’s a 10 Personal Style Boutique does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

·         Damaged, defective, missing or incorrect items must be reported within  5 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund. Please email Shopshesaten@gmail.com for assistance.)

·         Return packages must include original packing slip to ensure processing. (Note: If the original packing slip is not included in your return packaging you may experience delays in processing.)

·         Return drop-offs are not accepted.

·         Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, She’s a 10 Personal Style Boutique will not issue credit for your returns. Once your return is fully processed, we will issue you credit in the form of a refund or a Shecode.

 

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com ). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

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Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a SheCode minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the SheCode to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

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Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. She’s a 10 Personal Style Boutique does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

She’s a 10 Personal Style Boutique reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

·         An irregular or excessive returns history indicative of “wardrobing;”

·         An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

·         Potential fraudulent or criminal activity.

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Similarly, She’s a 10 Personal Style Boutique reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

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Non-She’s a 10 Personal Style Boutique items sent to our Distribution Center will be discarded upon receipt.

Wardrobing & Excessive Returns

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Our Customer Protection Team handles situations in which a #Tens return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #Tens, we must ensure the safety, welfare, and comfort of all #Tens across the globe.

 

Wig Return Policy

We Do not accept wig returns.

 All wigs are final sale and non-refundable.

 

Final Sale Items

All items with prices ending in $ .96, .97, and .98 are considered Final Sale and cannot be returned for store credit. Bodysuits, swimwear, undergarments, beauty products, wigs, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are all also considered Non-refundable Final Sale items even though they are purchased as new items.

 

Exchanges

Because we can't ensure our #Tens will be issued the style/size they desire by the time their returned items are received, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.

 

Damaged Items

Should you receive a damaged item, it must be reported within 5 days of receiving your package. Please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (Shopshesaten@gmail.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

 

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email Shopshesaten@gmail.com within 5 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

 

Returns by Mail

 When retuning your items please include in your original packing slip or by downloading and printing invoice and include it in your return package. If the Original packing slip is not included in your return, you may experience delays in processing. Kindly note that if you neglect to include the correct Order Number and/or the correct return item(s), we will be unable to process your return. Additionally, multiple order returns if not on the same order form must be accompanied by separate packing slip for each order if not a part of the same order.

 

Alternatively, you may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason next to the item indicated on the packing slip.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. No returns or refunds will be processed for any of these items:  Bodysuits, swimwear, undergarments, beauty products, cosmetics, wigs, accessories, and "Party Wear" (such as Halloween costumes) all are considered Non-refundable Final Sale items even though they were purchased as new items.

 

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

 

Send your package to:

She’s a 10 

1112 Green St 

Unit 10044

Norfolk, VA 23513

 

Store Credit

Store credit in the form of a Shecode will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 3-5 business days for our Returns Department to process your return once delivered. Your SheCode covers the purchase price of your item, if applicable. She’s a 10 Personal style Boutique does not issue store credit for the original shipping charges.

 

Sale Returns

She’s a 10 Personal Style Boutique requires items to be returned within 14 days of the delivery date, as stated in our Returns Policy. Returns received after 14 days are considered to be “stale” returns.

Alternatively, She’s a 10 Personal Style Boutique reserves the right to apply a 50% restocking fee for stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed. A Shecode or refund will be issued to you by email following our normal returns procedure.